Due to current Government guidelines and restrictions on key areas of our business we have decided not to reopen Ghyll Manor Hotel until further notice. We will continue to monitor the guidance on an ongoing basis and look forward to reopening in the future.
We have put together a plan to ensure that when the government allows, we can re-open and rest assured, the health and well being of our guests and hotel team will be our top priority.
We can’t wait to see you again,
If you have any queries in the meantime or would like to enquire about making a future booking with us, please drop an email to firstname.lastname@example.org or feel free to phone on 01293 871571.
The safety and well being of our guests and staff is our priority, and as a result of government guidelines, we made the decision to close our properties on 23rd March until further notice.
We feel that this decision supports current government recommendations.We will contact guests who have made a booking and are due to arrive before 31st May to rearrange your stay for a future date up to 31st March 2021* or to arrange a refund, on any prepaid rates. If you opt to rearrange your stay for a future date, any prepaid bookings will have the deposit moved to the chosen date. If there is any change to the room rate on the selected date, you will either have to pay the difference or receive a refund for the difference. Any bookings due to arrive beyond this date will be reviewed following further government updates.
We will contact people in order of their upcoming stay dates to arrange either a change of date or a refund. Our call centre is very busy at the moment, so we kindly ask you to avoid calling us if you are not due to arrive within the immediate future. We will endeavour to process any refunds as quickly as possible, however due to operations at the hotel being temporarily suspended at the current time there will be a delay in processing refunds.
If you do need to contact us please email email@example.com.
We will update this page should our policy on this change, so please check our site for the latest updates.
*Subject to current booking offer terms & conditions.
Our customers’ well-being is our top priority and, given the current situation, we ask that you check the gov.uk and NHS websites for the most up-to-date information and advice on COVID-19 (Coronavirus) before visiting our Hotel: