Terms and Conditions

For the purposes of these terms and conditions “Boundless”,”our”, “us” and “we” means the Boundless by CSMA which is a trading name of Motoring & Leisure Services Limited.

For the purposes of these terms and conditions “you” means any party entering the terms and conditions for the provision of booking accommodation or pitches.

Boundless by CSMA own a number of UK holiday destinations which form part of Boundless Breaks. Ghyll Manor is a Boundless Break.

Our guests’ enjoyment and safety is paramount and therefore we ask you read the following terms and conditions, combined with our code of conduct, before you make your booking as they do form part of your booking contract.

If you are entering into this agreement as a consumer that is, a natural person acting for purposes outside your trade, business or profession, you have additional protections. We have set these out in Clause 12.

Definitions

1. Bookings

1. Bookings can be made online or by telephone.

2. Room type will be confirmed at the time of booking, specific room requests will be noted on your reservation and although we will endeavour to accommodate your request this cannot be guaranteed.

3. You may check in anytime from 3pm; however should you arrive earlier we will endeavour to offer early check-in as much as possible. Departure time is by 11am.

4. Prices quoted include VAT at the current rate. We reserve the right to amend our VAT rate should the VAT rate change.

5. All bookings are provisionally reserved until we send to you confirmation of the reservation. You will receive an acknowledgement email if you reserve a booking online confirming we have received your provisional booking.

6. We will send you confirmation to include details of:

  • a) Your booking dates, check-in and check-out times;
  • b) Type of accommodation booked;
  • c) Number of people;

7. The contract between us will only be formed once we have received a valid debit or credit card to secure your booking and confirmation has been sent.

8. It is your responsibility to check this information on receipt of the confirmation and advise us immediately if anything is incorrect.

9. Any amendments or alterations to the booking may be made within 24 hours of the Booking Date without charge (Amendments).

10. Cancellations within 27 hours of arrival will incur one full night’s charged in line with the cancellation policy and are not classed as Amendments.

11. A code of conduct is available on the website. This code of conduct forms the rules of the complex and failure to comply with the code of conduct by any member of your party will result in a breach of these terms and conditions. Any person in breach of the code of conduct and these terms and conditions will be asked to leave. In such circumstances no refunds or compensation relating to unused accommodation will be given. The code of conduct has been established in order that all our visitors get maximum enjoyment from their stay. Failure to comply may result in financial penalties, refusal of further bookings or expulsion from Boundless.

12. Change of dates will be viewed as a cancellation of your original booking and will not automatically be transferable; cancellation charges will be applied.

13. Payments may be made by Visa, MasterCard, Maestro, Switch, Solo and Delta. If you wish to pay by cheque, cheques should be made payable to Motoring & Leisure Services Ltd. Cheques must be received within 7 (seven) days of the booking date.

14. No accommodation may be occupied by more persons than stated total occupancy levels. Only the members of the party named in the booking are entitled to occupy the accommodation.

15. Accommodation is available from 3pm on the start date of your booking. Departure time is 11am.

Please note that accommodation not vacated by the advised time will incur a further daily charge at the tariff rate. Please inform us in advance if your arrival time is expected to be after 6pm on your arrival date.

2. Late Payments

You must raise any queries relating to an invoice within 7 (seven) days of receipt of the invoice and should not delay the payment of any other amounts due or payable.

3. Cancellation

If you wish to cancel your reservation you should notify us by telephone on 01293 871571, we require notification by midday on the day prior to arrival. Please note cancellations received within this time will incur one full night’s charge. Failure to settle room account on departure will result in credit card given to guarantee room being charged the full outstanding balance.

4. Changes by us

1. We reserve the right to make amendments to your booking, which may be necessary owing to circumstances beyond our control. We will endeavour to inform you as soon as possible and will act reasonably at all times before opting to cancel any bookings.

2. In certain circumstances where amendments are not possible we reserve the right to cancel your booking. On any such cancellation you shall be entitled to reimbursement of such monies or a proportion of the same as have been paid by you to us.

3. We endeavour to provide facilities as advertised in the brochure or online. We reserve the right to alter, delete or close certain amenities or facilities, where circumstances beyond our control such as a Force Majeure event occurs. We shall act reasonably in all circumstances, however on certain occasions cancellations may occur without prior notice.

4. The operation of the premises is subject to guidelines as laid down by the Health and Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services to meet these standards. Every effort will be made, where possible to inform you of this in advance.

5. Force Majeure - we regret we cannot accept any responsibility or pay any compensation for such circumstances beyond our control such as natural disasters, strikes, lockouts or other industrial dispute, fires, technical problems, act of governments, acts of terrorism or extreme/unusual weather conditions.

5. Special Requests

1. To assist us, it would be helpful if you could advise us of any special requests or requirements at the time of making your booking, including allergies or any mobility difficulties. We cannot guarantee to fulfil these requests but will make every effort to assist.

2. We will note any requests for specific accommodation; however, we cannot guarantee exact locations, or adjacent units. We are happy to provide as much advice and information as possible to people with disabilities who wish to book with us. Please talk to us before making your booking as not all accommodation types are suitable for guests with disabilities and wheelchair access may be limited.

6. Licensing Laws

In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 years or over. We may require you to show proof of age using an approved form of identification.

7. The hotel environment

1. Ghyll Manor is situated in a rural location. Please acquaint yourself with the area on arrival.

Walking over grassy areas and undulating ground may be unfamiliar and contain natural hazards such as rabbit holes and mole hills that you and your children need to avoid.

2. Local Authority constraints, which help to preserve the rural area, also limit the amount of street lighting that can be provided, so please take care when walking around Ghyll Manor and remember that you may be in an unfamiliar environment, particularly at night. It is always advisable to carry a pocket torch to assist you.

8. Use of accommodation

1. You shall not use or allow the use of the premises for any unlawful purpose or in any unlawful way.

2. You agree not to do anything or bring onto the premises anything which may endanger the use of the property or render invalid any insurance policy.

3. You specifically agree not to use the premises for the provision of any of the following:

  • a) Betting, gambling or lotteries including but not limited to sweepstake raffles or tombola’s;
  • b) Adult entertainment;
  • c) Hazardous and flammable substances as listed under the Dangerous Substances and Explosive Atmospheres Regulations 2002.

9. Smoking and Pets

1. Smoking is not permitted in any accommodation or inside any buildings on the complex. There are designated smoking areas. Pets may be permitted in some accommodation at an additional charge and subject to the code of conduct (clause 12).

There is a maximum of 2 (two) pets in any pet unit and some restrictions apply. Please ask for a pet friendly unit at the time of booking.

2. Any pet-free unit found to have been occupied by a pet following your departure will result in a charge of £100 (one hundred pounds) being made for full cleaning of the unit. Pets are not permitted on the furniture and should not be left unattended in the units at any time.

3. We reserve the right to gain access to all accommodation units at any reasonable time to carry out essential repairs or maintenance.

4. Any lost or missing items should be reported immediately to the duty manager.

10. Damage

1. Any damage should be reported immediately to the manager on duty.

2. In the event of damage to furnishings, contents of accommodation units, pitches or any other property belonging to us damage shall be calculated as the cost of repair of the damaged items, including but not limited to the cost of equipment, materials and labour.

3. Lost property will be kept for a maximum of 8 (eight) weeks. You are responsible for any postage and expenses for returning such items.

4. Whilst every effort is made to safeguard guests’ property we cannot be held responsible or liable for any losses due to theft or damage caused to guests’ personal possessions or property brought on to Ghyll Manor or left in accommodation units after check out.

11. Supervision

1. Children remain the responsibility of their parent or guardian at all times. We appreciate that there will be high spirits on holiday but offensive behaviour, wilful damage, unruliness and a lack of consideration for other guests is unacceptable. The staff and management should not be diverted from carrying out their day to day duties in order to deal with complaints from guests relating to unacceptable behaviour or breaches of the code of conduct. Furthermore, staff cannot assume parental responsibilities.

2. Boundless Members may book one additional unit for occupancy by non-members (for occupancy during the same period of time) at member rates. Any other additional unit will be charged at public rates.

3. Boundless membership is not transferable to any third party and you may not permit anyone to use your membership number to book accommodation or obtain member rates.

4. You agree to report to us in writing of all accidents on the premises which involve injury to any individual within 5 (five) days of the accident occurring.

12. Our liability to Consumers

1. If you are a Consumer this clause 12 shall apply. If you are a business this paragraph does not apply to you; please refer to Clause 13 below.

2. These terms and conditions shall not affect your statutory rights. As a consumer, you have certain statutory rights regarding the cancellation of contracts and claims in respect of losses caused by any negligence on our part or failure by us to carry out our obligations. For further information about your statutory rights you should contact your local authority Trading Standards office or Citizens Advice Bureau.

3. As a consumer we will not be liable for losses that are not foreseeable to either party when you place your booking with us. Losses are foreseeable where they may be contemplated by you and us at the time the booking is confirmed.

4. We are not liable for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or waste of management or office time however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

5. Our liability arising out of or in connection with this Agreement is strictly limited to £5,000,000.

13. Our Liability to Businesses

1. If you are a Business this clause 13 shall apply. If you are a Consumer, this clause does not apply to you; please refer to clause 12.

2. We are not liable for: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, or waste of management or office time however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.

3. Nothing in Clause 13. 2 shall prevent you from claims for loss or damage that falls within Clause 13.5 below, or any other claims for direct financial loss that are not excluded by any of the categories stated in Clause 13. 2.

4. Our entire liability under or in connection with the Agreement shall not exceed the amount of our charges for the provision of the Services, except as expressly provided in this Agreement.

5. Nothing in this Agreement limits or excludes our liability:

  • a) For death or personal injury caused by our negligence;
  • b) For any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us;
  • c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

14. CCTV

In some of the Boundless Breaks, within the public areas of the buildings and grounds CCTV is in operation and video recordings may be made. This activity is carried out for security and management purposes only.

15. Data Protection

1. We acknowledge that for the purposes of the Data Protection Act 1998, we are the data controllers and data processor in respect of any Personal Data.

2. We shall only handle your personal information in accordance with the Privacy Policy, which can be found on the Ghyll Manor website.

16. Feedback

1. The enjoyment of your holiday is important to us and as such we provide the ‘Promise of Fair Play’, maintenance cards and comment cards. Your valuable comments are used to monitor and improve our service to meet the needs of all our guests.

2. We ask you to notify a member of staff immediately in the unlikely event that our standards do not meet with your expectations. This will give us an opportunity to resolve any issues at the time. Please note there will be a duty manager available to answer any questions you may have during your stay.

3. We cannot accept liability in relation to any claim unless notified in writing within 7 (seven) days from the end of your stay.

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